FREQUENTLY ASKED QUESTIONS
What do you specialize in?
Our team is comprised of a diverse group of stylists specializing in various hair types, textures, and styles. We welcome you to look at our portfolio and our Instagram, if you have any questions please feel free to contact us.
Where should guests park?
Metered parking is plenteous, as well as an affordable paid lot located on St. Asaph & Columbus (about two blocks away). There are also a handful of free parking options on Queen St. (also about two blocks away).
How does your pricing work?
Pricing is based on the stylist and their level of expertise in a specific area, thus you may notice that some stylists services are priced higher or lower than others. Prices found at booking are also base prices and could increase based on length, density, additional chemicals, etc. Pricing is typically discussed and confirmed before the service begins if there are additional fees. If at any point you have questions about the total cost of the service we encourage guests to ask their stylists.
Do you accept tips via credit/debit card?
We love our stylists and encourage guests to tip, this in mind, we've made it easy for guests to tip by accepting tips via credit/debit card. Cash tips are also welcome, but not required.
What if I'm running behind?
Please plan for your reservation accordingly by mapping out arrival times, parking, etc. If you expect to be late please call the salon and let your stylist know. We will make every effort to accommodate you up to 15 minutes after your scheduled time, however we cannot guarantee appointments beyond this grace period. Should you have to reschedule, or fail to show at all - you will be charged per our cancellation policy (accessible in our salon policies).
Are children and pets allowed?
Per salon policy, children under 12, additional guests (not being serviced), and pets are not allowed.